I am generally happy with my Lifeproof Fre iPhone 5 case, until it started to disintegrate, exactly one year after I purchased it i.e. exactly after its 1-year warranty expired.
The case acted as a protection against the elements for me and I’ve never actually used it underwater (that I have my Olympus Tough and GoPro cameras), it has gotten wet and dirty and performed as its manufacturer claims.
For a iPhone case, it is not cheap and I’m disappointed that it is starting to fall apart so soon. I can accept some aging and nicks here and there but the condition that it is in now would mean it won’t be able to offer protection to my iPhone as it is intended for any longer – making it basically useless.
The pieces that has come-off is not caused by falls or anything but simply just disintegrating on its own.
What waterproof case are you using and are you happy with it?
Actually, lifeproof doesn’t care if it’s been more than a year and will replace your case if you file a warranty claim on their website.
Thanks for sharing that info, Amber.
Hello, my mute button has cracked on my 2 month old lifeproof case already. Were you able to file a claim? I think I’d like to do that as well.
Hey Ryan, I’ve not done that yet. Been crazy busy. Let us know if you do and what’s the outcome. Appreciate that.
Has any one tried to file a claim with life proof yet? My case is doing the same thing.
Hey Kate,
I did not as I’m thinking of changing phone. Perhaps you should file a claim like what Amber commented above?
Let us know if you do and what was the outcome as it’d help other users and also if I should continue using cases from Lifeproof!
My case is doing exactly what is pictured…expensive, now useless, and a hassle..
They replace it if it’s within 2 years. Check life proof website for instructions
I should do that as well-mine is falling apart too!
Please share with us how it goes.
It’s super easy if you just email Lifeproof customer service
Thanks, Kate. That gives me confidence to continue choosing their case as I like some of their products.
Thanks for nice information. We like it.